What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form was missing and now drag and drop will not work

    Asked by rhondalloyd on May 21, 2014 at 03:14 PM
    I can't drag and drop anymore when creating a form.
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    JotForm Support

    Answered by paulsimpson on May 21, 2014 at 03:43 PM


    I cannot replicate this problem on my end. Are you having this problem when creating a new form or modifying an existing one? Can you give me information on the browser which you are using? Also if you have not done so already please try clearing your browser cache to see if that fixes the problem.



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    Answered by rhondalloyd on May 21, 2014 at 03:45 PM

    I'm using Google Chrome. It happens when I modify and create new. I will try clearing my cache to see if that works.

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    JotForm Support

    Answered by EltonCris on May 21, 2014 at 04:10 PM


    Thanks for your reply.

    I'be been using Chrome and like my colleague, I am not able to reproduce the problem. Perhaps clearing your browser's cache might help. Furthermore, please ensure that the browser javascript is enabled to avoid issues in the form builder.

    We'll look forward to your updates.