What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel services - I need a refund for the latest payment

    Asked by dschertz on May 21, 2014 at 03:51 PM

    I just recived a paypal notification that I was charged another month of service. I cancled last month and the screen said my subscription was canceld successfully. I assumed that ment I was done. I guess not. I was just now charged another $10. Please cancel my subscription and issue a refund. 

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    JotForm Support

    Answered by TitusN on May 21, 2014 at 04:12 PM


    We sincerely apologize for this.

    We acknowlege the charge through invoice #79278161.

    I have issued a refund on the same invoice for $9.95. 

    The subscription is already cancelled - so you should not expect to be charged again.

    Please accept our appologies - and let us know how we can assist further.