- dschertzAsked on May 21, 2014 at 03:51 PM
I just recived a paypal notification that I was charged another month of service. I cancled last month and the screen said my subscription was canceld successfully. I assumed that ment I was done. I guess not. I was just now charged another $10. Please cancel my subscription and issue a refund.
- JotForm SupportTitusNAnswered on May 21, 2014 at 04:12 PM
We sincerely apologize for this.
We acknowlege the charge through invoice #79278161.
I have issued a refund on the same invoice for $9.95.
The subscription is already cancelled - so you should not expect to be charged again.
Please accept our appologies - and let us know how we can assist further.