Cancel services - I need a refund for the latest payment

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    dschertz
    Asked on May 21, 2014 at 03:51 PM

    I just recived a paypal notification that I was charged another month of service. I cancled last month and the screen said my subscription was canceld successfully. I assumed that ment I was done. I guess not. I was just now charged another $10. Please cancel my subscription and issue a refund. 

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    TitusN
    Answered on May 21, 2014 at 04:12 PM

    Hello,

    We sincerely apologize for this.

    We acknowlege the charge through invoice #79278161.

    I have issued a refund on the same invoice for $9.95. 

    The subscription is already cancelled - so you should not expect to be charged again.

    Please accept our appologies - and let us know how we can assist further.