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Error in Visual ReportsAsked by john.roscoe on May 22, 2014 at 03:19 AM
Since the 'system glitch' yesterday I now note that all Visual reports have incorrect values
Example: Report MINISTERS DAY shows totals YES=130 and NO=45
However there are only 122 total submissions to date and total YES is actually 68 and total NO is 23.
I have this chart live on a website so its now giving totally false indication of enrolments. I have tried clearing cache, and creating a new report but still get the same results.
I have added this report URL below
I have checked other reports and they all seem to be giving approx 2x the actual value for all variables
Reports visual reports Submissions cache
I am very sorry about this error. I am working on a fix for this now.
Your report data should be back to normal now. Sorry for any inconvenience this has caused you.
Thanks for (almost) fixing this.
The graphical report I linked above is now correct, howver there are still other anomolies which may have pre-dated the system crash on 21 May.
For example the charts in this next report have small errors: The correct values are in brackets.
Commissioner=91(89) Associate=13(13) Observer=1(1)
Minister=59(57) Elder=31(30) Youth=2(2)
Gender Male=82(82) Female=42(40)
Could these errors be caused from records which have been deleted or amended so the chart is not recalulating from current values??
On behalf of our Developer who was working with you to resolve this issue - you are welcome and we do appreciate the patience you have given us with this matter. In my opinion and from what I know, I think it was likely related to our problem from yesterday. I say that because I know it had also partially affected submission data which explains the count offset you are experiencing.
To my knowledge I was told the incorrect counts was fixed back around 3pm EST earlier this afternoon. Your thread reply was around 5:35pm almost 2 hours afterwards so I am picturing due to your response that you had checked it again recently. I can also verify it looks to still be a problem. If there is something that we can do about it on our form we will fix it if we are able to do so.
Regardless though, on behalf of JotForm I really do apologize about this.
I have just looked through your submissions. The data in the reports now seems to correlate with submissions data.
I see 127 submissions:
Commissioner = 94
Observer = 1
Associate = 13
Minister = 60 (There was a discrepancy here. It seems you changed one submissions value from Minister to Elder during our data replication problems. This has now been rectified)
Elder = 32
Youth Rep = 2
Male = 83
Female = 44
Thanks for reply - yes all seems to be back to normal now.