What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Critical - Submissions Have Disappeared Again

    Asked by markashton on May 22, 2014 at 04:48 AM

    See this ... the RSS feed for submissions for a specific form yesterday ...

     

    See this .... this is the submission bin for that form ...

    What do you see? Three F***** submissions missing.

    See this ... $250 What do you think this is? The cost on my time monitoring your broken system that you will not be paying me.

    What gives? How many other submissions do I have missing from other forms?

    Submissions uploads rss feed png
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 22, 2014 at 06:31 AM

    Hello markashton,

    I'm sorry for the trouble caused to you.

    We did have some technical glitch yesterday caused by data replication problem and it was already resolved. 

    I did check your submission page and it seems there are few submission records missing. I am reporting this issue to our back end team. We will get back to you as soon as this issue is fixed.

    Thank you!

  • Profile Image
    Chief Technology Officer

    Answered by eee on May 22, 2014 at 09:26 AM

    Hi,

    Problem has been fixed,

    Thank you for your patience,

    Kindest Regards,

    - Ertugrul.