- Alanai2iAsked on May 22, 2014 at 04:59 AM
I am missing 4 forms that I created last night to be used this morning and the changes I made to a 5th form has been undone.
Is there anyway to get these forms back? Please respond immediately as I cannot have this happen again once the form goes live.
Thanks in advance
- JotForm SupportTitusNAnswered on May 22, 2014 at 06:26 AM
Are all your forms shared with poppyi2i
I have notified our developers about this - and they will take a closer look.
- Alanai2iAnswered on May 22, 2014 at 06:33 AM
yes all forms are shared with Poppyi2i, however they are not on her account either. Thanks for looking into it!
- JotForm SupportTitusNAnswered on May 22, 2014 at 06:42 AM
Thank you for the information.
It appears you have access to Poppyi2i .
Kindly check her account history (which details changes in the account) and identify the missing forms for us.
Thank you for your pateince.
- Alanai2iAnswered on May 22, 2014 at 07:03 AM
Wed, 21 May 14 - 16:58 You have created BBPL Voting form category 4
Wed, 21 May 14 - 16:56 You have created BBPL Voting form category 2
Wed, 21 May 14 - 16:44 You have created BBPL Voting form category 2
Wed, 21 May 14 - 16:41 You have created BBPL Voting form category 1
Wed, 21 May 14 - 16:00 You have updated BBPL Voting form category 1
The above forms are the ones that are missing (name are slightly different names eg. 1-5)
Please let me know if you need additional information
- JotForm SupportTitusNAnswered on May 22, 2014 at 07:08 AM
I have updated the ticket to our developers,
It appears that while those forms are available (If you click on each link you will be re-directed to the form), they are not shared with your sub-account Alanai2i
- Alanai2iAnswered on May 22, 2014 at 07:13 AM
These were created from the Alanai2i account so should be accessible to me, however I now see they have reappeared on the Poppyi2i account so I will be able to go in and reshare these forms with myself.
Is there any likelyhood this issue will reoccur?
- ManagermustafaAnswered on May 22, 2014 at 09:58 AM
I checked both accounts Alanai2i and poppyi2i and everything seems normal now, you do not have to do reshare them.
and for poppyi2i
Sorry for the issue, I do not know exact problem why this happened but investigating. Thanks for the report.
- poppyi2iAnswered on May 22, 2014 at 10:00 AM
Many thanks for all your help, I have been able to send out the forms now and have been recieving submissions!