What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Missing 4 Forms

    Asked by Alanai2i on May 22, 2014 at 04:59 AM

    I am missing 4 forms that I created last night to be used this morning and the changes I made to a 5th form has been undone. 

    Is there anyway to get these forms back? Please respond immediately as I cannot have this happen again once the form goes live.

    Thanks in advance

    Missing my forms
  • Profile Image
    JotForm Support

    Answered by TitusN on May 22, 2014 at 06:26 AM

    Hello,

    Are all your forms shared with poppyi2i

    I have notified our developers about this - and they will take a closer look.

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    Answered by Alanai2i on May 22, 2014 at 06:33 AM

    Hi 

    yes all forms are shared with Poppyi2i, however they are not on her account either. Thanks for looking into it!

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    JotForm Support

    Answered by TitusN on May 22, 2014 at 06:42 AM

    Thank you for the information.

    It appears you have access to Poppyi2i .

    Kindly check her account history (which details changes in the account) and identify the missing forms for us.

    Thank you for your pateince.

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    Answered by Alanai2i on May 22, 2014 at 07:03 AM

     

    Wed, 21 May 14 - 16:58 You have created BBPL Voting form category 4

    Wed, 21 May 14 - 16:56 You have created BBPL Voting form category 2

    Wed, 21 May 14 - 16:44 You have created BBPL Voting form category 2

    Wed, 21 May 14 - 16:41 You have created BBPL Voting form category 1

    Wed, 21 May 14 - 16:00 You have updated BBPL Voting form category 1

    The above forms are the ones that are missing (name are slightly different names eg. 1-5)

    Please let me know if you need additional information 

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    JotForm Support

    Answered by TitusN on May 22, 2014 at 07:08 AM

    I have updated the ticket to our developers,

    It appears that while those forms are available (If you click on each link you will be re-directed to the form), they are not shared with your sub-account Alanai2i

    Right?

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    Answered by Alanai2i on May 22, 2014 at 07:13 AM

    These were created from the Alanai2i account so should be accessible to me, however I now see they have reappeared on the Poppyi2i account so I will be able to go in and reshare these forms with myself. 

    Is there any likelyhood this issue will reoccur?

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    JotForm Developer

    Answered by mustafa on May 22, 2014 at 09:58 AM

    Hi,

    I checked both accounts Alanai2i and poppyi2i and everything seems normal now, you do not have to do reshare them.

    for Alanai2i

    and for poppyi2i

     

    Sorry for the issue, I do not know exact problem why this happened but investigating. Thanks for the report.

     

    Regards.

  • Profile Image

    Answered by poppyi2i on May 22, 2014 at 10:00 AM

    Many thanks for all your help, I have been able to send out the forms now and have been recieving submissions!