Missing 4 Forms

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    Alanai2i
    Asked on May 22, 2014 at 04:59 AM

    I am missing 4 forms that I created last night to be used this morning and the changes I made to a 5th form has been undone. 

    Is there anyway to get these forms back? Please respond immediately as I cannot have this happen again once the form goes live.

    Thanks in advance

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    TitusN
    Answered on May 22, 2014 at 06:26 AM

    Hello,

    Are all your forms shared with poppyi2i

    I have notified our developers about this - and they will take a closer look.

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    Alanai2i
    Answered on May 22, 2014 at 06:33 AM

    Hi 

    yes all forms are shared with Poppyi2i, however they are not on her account either. Thanks for looking into it!

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    TitusN
    Answered on May 22, 2014 at 06:42 AM

    Thank you for the information.

    It appears you have access to Poppyi2i .

    Kindly check her account history (which details changes in the account) and identify the missing forms for us.

    Thank you for your pateince.

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    Alanai2i
    Answered on May 22, 2014 at 07:03 AM

     

    Wed, 21 May 14 - 16:58 You have created BBPL Voting form category 4

    Wed, 21 May 14 - 16:56 You have created BBPL Voting form category 2

    Wed, 21 May 14 - 16:44 You have created BBPL Voting form category 2

    Wed, 21 May 14 - 16:41 You have created BBPL Voting form category 1

    Wed, 21 May 14 - 16:00 You have updated BBPL Voting form category 1

    The above forms are the ones that are missing (name are slightly different names eg. 1-5)

    Please let me know if you need additional information 

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    TitusN
    Answered on May 22, 2014 at 07:08 AM

    I have updated the ticket to our developers,

    It appears that while those forms are available (If you click on each link you will be re-directed to the form), they are not shared with your sub-account Alanai2i

    Right?

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    Alanai2i
    Answered on May 22, 2014 at 07:13 AM

    These were created from the Alanai2i account so should be accessible to me, however I now see they have reappeared on the Poppyi2i account so I will be able to go in and reshare these forms with myself. 

    Is there any likelyhood this issue will reoccur?

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    mustafa
    Answered on May 22, 2014 at 09:58 AM

    Hi,

    I checked both accounts Alanai2i and poppyi2i and everything seems normal now, you do not have to do reshare them.

    for Alanai2i

    and for poppyi2i

     

    Sorry for the issue, I do not know exact problem why this happened but investigating. Thanks for the report.

     

    Regards.

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    poppyi2i
    Answered on May 22, 2014 at 10:00 AM

    Many thanks for all your help, I have been able to send out the forms now and have been recieving submissions!