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Missing 4 FormsAsked by Alanai2i on May 22, 2014 at 04:59 AM
I am missing 4 forms that I created last night to be used this morning and the changes I made to a 5th form has been undone.
Is there anyway to get these forms back? Please respond immediately as I cannot have this happen again once the form goes live.
Thanks in advance
Are all your forms shared with poppyi2i
I have notified our developers about this - and they will take a closer look.
yes all forms are shared with Poppyi2i, however they are not on her account either. Thanks for looking into it!
Thank you for the information.
It appears you have access to Poppyi2i .
Kindly check her account history (which details changes in the account) and identify the missing forms for us.
Thank you for your pateince.
Wed, 21 May 14 - 16:58 You have created BBPL Voting form category 4
Wed, 21 May 14 - 16:56 You have created BBPL Voting form category 2
Wed, 21 May 14 - 16:44 You have created BBPL Voting form category 2
Wed, 21 May 14 - 16:41 You have created BBPL Voting form category 1
Wed, 21 May 14 - 16:00 You have updated BBPL Voting form category 1
The above forms are the ones that are missing (name are slightly different names eg. 1-5)
Please let me know if you need additional information
I have updated the ticket to our developers,
It appears that while those forms are available (If you click on each link you will be re-directed to the form), they are not shared with your sub-account Alanai2i
These were created from the Alanai2i account so should be accessible to me, however I now see they have reappeared on the Poppyi2i account so I will be able to go in and reshare these forms with myself.
Is there any likelyhood this issue will reoccur?
I checked both accounts Alanai2i and poppyi2i and everything seems normal now, you do not have to do reshare them.
and for poppyi2i
Sorry for the issue, I do not know exact problem why this happened but investigating. Thanks for the report.
Many thanks for all your help, I have been able to send out the forms now and have been recieving submissions!