What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Critical - More Form Submissions Gone

    Asked by markashton on May 22, 2014 at 05:02 AM

    Are you trying to ruin my business?

    See this ...

     

    And this ...

    Yesterday's submissions absent.

    The problem has not been resolved ... and is the same as yesterday's problem.

    I suggest getting the top engineers possible on this ... because as far as I'm concerned this is a dealbreaker.

    Mark

    Submissions problem uploads png
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    Answered by Alb83 on May 22, 2014 at 05:34 AM

    Same problem of yesterday also here! 

    Two submission lost

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    JotForm Support

    Answered by TitusN on May 22, 2014 at 05:55 AM

    Hello Mark,

    I have issued a support ticket about the issue.

    They will advice upon deliberation -  Thank you for your patience. 

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    Answered by markashton on May 22, 2014 at 05:57 AM

    Respectfully ... I have no patience ... just customers.

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    JotForm Support

    Answered by TitusN on May 22, 2014 at 06:00 AM

    Understood.

    I have emailed our CTO about your specific issue - as well as escalating your request as a ticket.

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    Chief Technology Officer

    Answered by eee on May 22, 2014 at 06:41 AM

    Hey Mark,

    Problem has been solved completely,

    I can see two submission at 2014-05-21 12:25:23 and 2014-05-21 17:16:15,

    Please let me know if you have any trouble to see them,

    Regards,

    - Ertugrul.