What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Missing submissions

    Asked by gzenergy on May 22, 2014 at 06:31 AM

    There appears to be missing submissions from yesterday.


    Can you look into this for me please.


    Example sale was keyed into Salesperson as Gary Egan.




    Page URL:

  • Profile Image
    JotForm Support

    Answered by TitusN on May 22, 2014 at 06:52 AM

    Hello Robert,

    Please accept our apologies -

    I have escalated your issue to our developers for deliberation - we shall update you on this thread.

    Thank you for your patience.

  • Profile Image
    Chief Technology Officer

    Answered by eee on May 22, 2014 at 09:29 AM


    Problem has been fixed,

    Thank you for your patience,

    Kindest Regards,

    - Ertugrul.

  • Profile Image

    Answered by gzenergy on May 22, 2014 at 11:41 AM

    Can you also please change that we have duplicate submission IDs


    we use these to do mail merges and 2 records have same unique ID no

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 22, 2014 at 02:41 PM

    Is this about Unique ID's or Sub

    mission ID? If you see a duplicate submission with same data and same submisison ID, you can you delete it from the submissions page.
  • Profile Image

    Answered by gzenergy on May 23, 2014 at 03:40 AM

    It's the unique IDs that are duplicated. 

  • Profile Image

    Answered by FemSQ2014 on May 23, 2014 at 03:50 AM

    I have a similar problem

    Can you help me please?

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 23, 2014 at 05:09 AM


    Unique ID value cannot be edited, unfortunately. The only workaround I can imagine is to delete the submission with the duplicated Unique ID, then manually submit the form with its same exact data.