Missing submissions

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    gzenergy
    Asked on May 22, 2014 at 06:31 AM

    There appears to be missing submissions from yesterday.

     

    Can you look into this for me please.

     

    Example sale was keyed into Salesperson as Gary Egan.

     

    Thanks

    Robert

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    TitusN
    Answered on May 22, 2014 at 06:52 AM

    Hello Robert,

    Please accept our apologies -

    I have escalated your issue to our developers for deliberation - we shall update you on this thread.

    Thank you for your patience.

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    eee
    Answered on May 22, 2014 at 09:29 AM

    Hi,

    Problem has been fixed,

    Thank you for your patience,

    Kindest Regards,

    - Ertugrul.

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    gzenergy
    Answered on May 22, 2014 at 11:41 AM

    Can you also please change that we have duplicate submission IDs

     

    we use these to do mail merges and 2 records have same unique ID no

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    Jeanette
    Answered on May 22, 2014 at 02:41 PM

    Is this about Unique ID's or Sub

    mission ID? If you see a duplicate submission with same data and same submisison ID, you can you delete it from the submissions page.
  • Profile Image
    gzenergy
    Answered on May 23, 2014 at 03:40 AM

    It's the unique IDs that are duplicated. 

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    FemSQ2014
    Answered on May 23, 2014 at 03:50 AM

    I have a similar problem

    Can you help me please?

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    NeilVicente
    Answered on May 23, 2014 at 05:09 AM

    @gzenergy

    Unique ID value cannot be edited, unfortunately. The only workaround I can imagine is to delete the submission with the duplicated Unique ID, then manually submit the form with its same exact data.