What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I want to upgrade immediately but link won't work

    Asked by valarcon on May 22, 2014 at 07:37 AM


    I have a project that is underway.  I must upgrade before noon today and haven't been able to get your link to work.

    Have to say, it's been alot of headaches in the last 2 days but I have to do this now.  9-1-1

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    JotForm Support

    Answered by ashwin_d on May 22, 2014 at 11:20 AM

    Hello valarcon,

    I'm sorry for the trouble caused to you.

    I just checked our "Pricing Page" and the "Upgrade" button seems to work fine. 

    If you want to upgrade to premium monthly subscription, please click on the following URL:


    Please click on the following URL to upgrade to Premium yearly plan:



    Thank you!

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    Answered by valarcon on May 22, 2014 at 11:31 AM
    Will I be able to recover the responses from yesterday when your system was down?
    Vivian Alarcon
    Learning Systems Institute
    Florida State University
    Phone: 850/597-3495
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    JotForm Support

    Answered by Welvin on May 22, 2014 at 02:41 PM

    Hi Vivian,

    Your account was on Overlimit status, and this means that your forms are temporarily disabled. When your forms are disabled, no one would be able to submit to it.

    With regards to the missing submissions (if there's any), did you receive an email notification about those? We need to confirm before we can forward this to our developers if the issue was related to our problem yesterday with database replication.