I want to upgrade immediately but link won't work

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    Asked on May 22, 2014 at 07:37 AM


    I have a project that is underway.  I must upgrade before noon today and haven't been able to get your link to work.

    Have to say, it's been alot of headaches in the last 2 days but I have to do this now.  9-1-1

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    Answered on May 22, 2014 at 11:20 AM

    Hello valarcon,

    I'm sorry for the trouble caused to you.

    I just checked our "Pricing Page" and the "Upgrade" button seems to work fine. 

    If you want to upgrade to premium monthly subscription, please click on the following URL:


    Please click on the following URL to upgrade to Premium yearly plan:



    Thank you!

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    Answered on May 22, 2014 at 11:31 AM
    Will I be able to recover the responses from yesterday when your system was down?
    Vivian Alarcon
    Learning Systems Institute
    Florida State University
    Phone: 850/597-3495
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    Answered on May 22, 2014 at 02:41 PM

    Hi Vivian,

    Your account was on Overlimit status, and this means that your forms are temporarily disabled. When your forms are disabled, no one would be able to submit to it.

    With regards to the missing submissions (if there's any), did you receive an email notification about those? We need to confirm before we can forward this to our developers if the issue was related to our problem yesterday with database replication.