I have deleted most of my submissions but it still shows that I have almost run out of space

  • Profile Image
    Asked on May 22, 2014 at 09:48 AM

    username michael@i-escape.com

    Please confirm that my forms will not be disabled Friday at 12pm EST, as per recent email from you!


    Michael Cullen


  • Profile Image
    Answered on May 22, 2014 at 12:45 PM

    Please, let me inform you that deleting your forms submissions will not free up space or reset your submission counter. Submission counter gets reset every first day of each month.

    That said, your account was still scheduled to downgrade. In order to avoid the temporary suspension of your forms I have reset your submission counter to 90 and your account is no longer scheduled to downgrade. However, if you continue receiving many submissions during this month, you will need to upgrade to a paid plan. Kindly keep in mind that we can reset your submission counter just once.

    Inform us if you need further assistance with this query.