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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    I have deleted most of my submissions but it still shows that I have almost run out of space

    Asked by michaelcullen on May 22, 2014 at 09:48 AM

    username michael@i-escape.com

    Please confirm that my forms will not be disabled Friday at 12pm EST, as per recent email from you!

    Thanks,

    Michael Cullen

    michael@i-escape.com

    Page URL:
    http://www.jotform.com/contact/

    Submissions My Forms email confirm thanks
  • Profile Image

    Answered by EliezerN on May 22, 2014 at 12:45 PM

    Please, let me inform you that deleting your forms submissions will not free up space or reset your submission counter. Submission counter gets reset every first day of each month.

    That said, your account was still scheduled to downgrade. In order to avoid the temporary suspension of your forms I have reset your submission counter to 90 and your account is no longer scheduled to downgrade. However, if you continue receiving many submissions during this month, you will need to upgrade to a paid plan. Kindly keep in mind that we can reset your submission counter just once.

    Inform us if you need further assistance with this query.

    Thanks