Why does my form change?

  • MovementResearch
    Asked on May 22, 2014 at 2:07 PM

    Hello,

    I created and saved a form a few days ago. When I return to it or when someone tries to use it, some of my changes have reverted or the format has changed.

     

    I saved the form after creation and tested it myself. All the changes had saved. But a few hours later some of these changes had disappeared - including the form url and the email address to which the form sends notifications!

     

    This has happened multiple times.

     

    Jotform Thread 381759 Screenshot
  • Elton Support Team Lead
    Replied on May 22, 2014 at 3:39 PM

    Hi,

    Our apologies. This was due to the data replication problem recently. Can you please check your form again if it's now showing the updated version?

    If not, you can try to revert it using Revisions History. Here's how:

    Why does my form change? Image 1 Screenshot 20

    Please update us here if you see any problems or if the issue persists.

    Thanks!