What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to deal with Incomplete submissions

    Asked by Brian Wilson on May 22, 2014 at 03:28 PM

    We have had multiple issues with incomplete submissions. Once approved and processed a payment is still not received.

    Please provide more information on this issue. We would hate to cancel this service

    Why arent these sumissions being automatically approved to begin with?????

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    JotForm Support

    Answered by Mike_T on May 22, 2014 at 04:32 PM

    Thank you for contacting us.

    The 'Complete Submission' button does not process any payments. It is actually here to move the entries from Incomplete to Submissions list. Please check the following guides to find out more information on this:

    Paypal Incomplete Payments FAQ

    View Incomplete Payments

    If you need any further assistance on this, please let us know. We will be happy to help.