What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    how do i update credit card information?

    Asked by jmcardenas on May 22, 2014 at 03:50 PM
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    JotForm Support

    Answered by Welvin on May 22, 2014 at 04:36 PM


    Are you trying to update your card with regards to your subscription with Jotform? I see that you have no active subscription so updating card isn't necessary. Just re-upgrade and use the new card: http://www.jotform.com/upgrade/

    If you have any questions, please don't hesitate to contact us.


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    Answered by jmcardenas on May 23, 2014 at 09:03 AM

    That is what I am trying to do - upgrade my account.  But it keeps giving me a message that "we are unable to find the requested file or resource".  And I can go no further. 

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    JotForm Support

    Answered by ashwin_d on May 23, 2014 at 10:27 AM

    Hello jmcardenas,

    That's strange. I just check our pricing page and clicking on the upgrade button does not display any error message.

    Which plan are you trying to upgrade to? If you want to upgrade to premium plan, please click on the following URL and see if you continue to see error message:

    Premium monthly subscription:


    Premium yearly subscription:


    Do get back to us if the issue persists.

    Thank you!

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    Answered by jmcardenas on May 23, 2014 at 11:04 AM

    I am still getting that message - even using the link you provided.  I am attempting to sign up for monthly subscription. 

    Tried deleting my cookies, etc & that did not work.

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    JotForm Support Manager

    Answered by Jeanette on May 23, 2014 at 01:53 PM

    Your account is on Free status.

    Please make sure you have opened a fresh session in Jotform (Clear cookies and browser cache first) and that then you go to the Pricing page to upgrade (using an incognito window to make a fresh session should be also useful).

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    Answered by jmcardenas on May 27, 2014 at 09:05 AM

    I have tried doing that.  Twice.  I really need to get this figured out ASAP.  Is there a helpdesk number I can call to get assistance over the phone?  Or can I give you my cc info over the phone?  Iam over my allotted submissions & need to increase.  Thanks. 

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    JotForm Support

    Answered by EltonCris on May 27, 2014 at 10:35 AM


    Sorry to say but we do not have phone support available here. We only provide assistance via support forum and email as of now.

    It looks like this is a temporary issue with our payment processor though, like my colleague I am unable to reproduce the problem here. You can try it again this time and see if it's now working.


    If the above URL doesn't work, try this http://sites.fastspring.com/interlogy/product/jotformpremiummonthly and then let us know the order number if you successfully made the payment.

    Otherwise, update us here so we can try another route.

    Thank you!

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    Answered by Crowdsource on May 27, 2015 at 12:17 PM

    I'm having problems with my account upgrading as well.

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    JotForm Support

    Answered by ashwin_d on May 27, 2015 at 01:21 PM

    Hello Crowdsource,

    It seems I have already responded to you on the following thread:  http://www.jotform.com/answers/576847 

    Thank you!