- jmcardenasAsked on May 22, 2014 at 03:50 PM
- JotForm SupportWelvinAnswered on May 22, 2014 at 04:36 PM
Are you trying to update your card with regards to your subscription with Jotform? I see that you have no active subscription so updating card isn't necessary. Just re-upgrade and use the new card: http://www.jotform.com/upgrade/
If you have any questions, please don't hesitate to contact us.
- jmcardenasAnswered on May 23, 2014 at 09:03 AM
That is what I am trying to do - upgrade my account. But it keeps giving me a message that "we are unable to find the requested file or resource". And I can go no further.
- JotForm Supportashwin_dAnswered on May 23, 2014 at 10:27 AM
That's strange. I just check our pricing page and clicking on the upgrade button does not display any error message.
Which plan are you trying to upgrade to? If you want to upgrade to premium plan, please click on the following URL and see if you continue to see error message:
Premium monthly subscription:
Do get back to us if the issue persists.
- jmcardenasAnswered on May 23, 2014 at 11:04 AM
I am still getting that message - even using the link you provided. I am attempting to sign up for monthly subscription.
Tried deleting my cookies, etc & that did not work.
- JotForm Support ManagerJeanetteAnswered on May 23, 2014 at 01:53 PM
Your account is on Free status.
Please make sure you have opened a fresh session in Jotform (Clear cookies and browser cache first) and that then you go to the Pricing page to upgrade (using an incognito window to make a fresh session should be also useful).
- jmcardenasAnswered on May 27, 2014 at 09:05 AM
I have tried doing that. Twice. I really need to get this figured out ASAP. Is there a helpdesk number I can call to get assistance over the phone? Or can I give you my cc info over the phone? Iam over my allotted submissions & need to increase. Thanks.
- JotForm SupportEltonCrisAnswered on May 27, 2014 at 10:35 AM
Sorry to say but we do not have phone support available here. We only provide assistance via support forum and email as of now.
It looks like this is a temporary issue with our payment processor though, like my colleague I am unable to reproduce the problem here. You can try it again this time and see if it's now working.
If the above URL doesn't work, try this http://sites.fastspring.com/interlogy/product/jotformpremiummonthly and then let us know the order number if you successfully made the payment.
Otherwise, update us here so we can try another route.
- CrowdsourceAnswered on May 27, 2015 at 12:17 PM
I'm having problems with my account upgrading as well.
- JotForm Supportashwin_dAnswered on May 27, 2015 at 01:21 PM
It seems I have already responded to you on the following thread: http://www.jotform.com/answers/576847