What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I keep trying to forward a submission and i get a message "oops...Reached limits" .

    Asked by bestwindowcleaners on May 22, 2014 at 06:48 PM

    What limits would that be? Under account info I am nowhere close to limits. I have not seen anything refering to limits on fowards.

     

    Thank You,

    Melanie Coleman

    message and account info
  • Profile Image
    JotForm Support

    Answered by liyam on May 22, 2014 at 08:13 PM

    Hello Melanie,

    I'm not sure where to find this error but you are correct, you are no way nearing any limits of your account.  To be able to help you further and check to replicate the problem, can you tell us to which form is this error happening?

    Looking forward to your response.

    Thanks.

  • Profile Image

    Answered by bestwindowcleaners on May 23, 2014 at 12:01 PM
    I found an answer to my question in the forums.
    This means that you are only allowed to send only 2 emails per hour.
    This limit is for free and guest accounts. Instead of that, you can
    either grab the email address and utilize your email client to reply to customers or you can implement an autoresponder.
    I hope this answer your question.
    We are in the process of redesigning our website and will be implementing jotform into it. When customers submit their information will that be counted against the limit? We will be a pay customer in the future when traffic on the website picks up. Love how user friendly jotform is.

    Melanie Coleman
    Executive Assistant
    Best Window Cleaners/Complete Commercial Cleaning
    10210 W. Markham #116
    Little Rock, AR 72205
    Office 501-371-8700
    Cell 501-551-1266
    bwc3cmel@yahoo.com
    For More Information
    www.complete3c.com
    www.mybestwindowscleaners.com
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 23, 2014 at 02:21 PM

    When customers submit their information will that be counted against the limit? We will be a pay customer in the future when traffic on the website picks up. Love how user friendly jotform is.

    First of all, thank you for your kind comments towards our product. To answer your question, yes, that is actually a submission. And it goes against your submission limits

    Kind regards.