What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Removing SSL from the form

    Asked by madhousebakehouse on May 22, 2014 at 07:40 PM

    Hi, 

    I am receiving an error saying from disabled, when I try to fill up the contact from on my site.

    I logged into my account and it says I am out of SSL submissions.

    I went through this link: http://www.jotform.com/answers/275584-How-do-i-remove-the-ssl-submission-to-my-form-

    And the check box was not selected to begin with.

    Let me know what to do.

    Thanks.

    Page URL:
    http://www.madhousebakehouse.com.au/contact.htm

    Submissions JotForm ssl submissions check
  • Profile Image

    Answered by BryanPaulo on May 22, 2014 at 10:07 PM

    Thank you for contacting us.

    I understand that you already checked and confirmed that the Secure Form is unchecked. The embeded form however, shows that it is using http://secure on it's url. I would suggest you re-embed the code using the iFrame method and make sure the check box is still unchecked and make sure the form URL on the embeded code shows http://form or http://www instead of https://secure. See image below:

    Please let us know if you need further help.

  • Profile Image

    Answered by madhousebakehouse on May 26, 2014 at 08:20 PM

    Thanks you for your reply, I have changed the submit action on my from to (http://submit.jotform.co/submit.php) from (https://secure.jotform.co/submit.php), but the form is still disabled.

    How do I enable it?

  • Profile Image

    Answered by madhousebakehouse on May 26, 2014 at 08:23 PM

    I also found that the SSL counter can be reset once on a free account (http://www.jotform.com/answers/353607-why-my-forms-are-disabled), Please reset my counter too.

    Thanks.

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    JotForm Support

    Answered by ashwin_d on May 26, 2014 at 10:17 PM

    Hello madhousebakehouse,

    Yes that is correct.

    We are allowed to reset the SSL submission counter but it can be done only once per account.

    I have reset your account's SSL submission counter to zero and I have now activated your account.

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by madhousebakehouse on May 26, 2014 at 10:36 PM

    Thank you very much! I am aware that the counter for SSL submission can be reset only once.

    Cheers.

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    JotForm Support

    Answered by ashwin_d on May 27, 2014 at 02:26 AM

    Hello madhousebakehouse,

    You are welcome.

    I'm very pleased that I was able to help you.

    Do get back to us if you have any questions.

    Thank you!