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madhousebakehouseAsked on May 22, 2014 at 7:40 PM
Hi,
I am receiving an error saying from disabled, when I try to fill up the contact from on my site.
I logged into my account and it says I am out of SSL submissions.
I went through this link: http://www.jotform.com/answers/275584-How-do-i-remove-the-ssl-submission-to-my-form-
And the check box was not selected to begin with.
Let me know what to do.
Thanks.
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BryanPauloReplied on May 22, 2014 at 10:07 PM
Thank you for contacting us.
I understand that you already checked and confirmed that the Secure Form is unchecked. The embeded form however, shows that it is using http://secure on it's url. I would suggest you re-embed the code using the iFrame method and make sure the check box is still unchecked and make sure the form URL on the embeded code shows http://form or http://www instead of https://secure. See image below:
Please let us know if you need further help.
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madhousebakehouseReplied on May 26, 2014 at 8:20 PM
Thanks you for your reply, I have changed the submit action on my from to (http://submit.jotform.co/submit.php) from (https://secure.jotform.co/submit.php), but the form is still disabled.
How do I enable it?
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madhousebakehouseReplied on May 26, 2014 at 8:23 PM
I also found that the SSL counter can be reset once on a free account (http://www.jotform.com/answers/353607-why-my-forms-are-disabled), Please reset my counter too.
Thanks.
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Ashwin JotForm SupportReplied on May 26, 2014 at 10:17 PM
Hello madhousebakehouse,
Yes that is correct.
We are allowed to reset the SSL submission counter but it can be done only once per account.
I have reset your account's SSL submission counter to zero and I have now activated your account.
Hope this helps.
Do get back to us if you have any questions.
Thank you!
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madhousebakehouseReplied on May 26, 2014 at 10:36 PM
Thank you very much! I am aware that the counter for SSL submission can be reset only once.
Cheers.
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Ashwin JotForm SupportReplied on May 27, 2014 at 2:26 AM
Hello madhousebakehouse,
You are welcome.
I'm very pleased that I was able to help you.
Do get back to us if you have any questions.
Thank you!