What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I upgraded my form but it is still disabled.

    Asked by inventor on May 22, 2014 at 08:44 PM

    hi, i upgraded my form "https://secure.myjotform.com/jsform/31049306377555" but its still diasbled on my site.


    Your account has been upgraded to JotForm Premium Yearly
    JotForm Support <mailer@fastspring.com>
    8:42 AM (18 hours ago)
    to me
    Congratulations! Your JotForm account has been upgraded to JotForm Premium Yearly:

    If you have any questions, please feel free to contact us.https://www.jotform.com/contact/

    Thank you for choosing JotForm,

    JotForm Team
    Bwalya Chisulo <n027b.chisulo@gmail.com>
    8:53 AM (17 hours ago)
    to jotform
    my form is still unavailable after an upgrade. kindly advise.
    Bwalya Chisulo <n027b.chisulo@gmail.com>
    2:41 AM (4 minutes ago)
    to Emilyjotform
    my form is still disabled even after i upgraded what is the problem? its been over 24 hours



    kindly attend to this

    Page URL:

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 22, 2014 at 10:39 PM

    Please accept our apologies for this inconvenience, there is a glitch that prevent the account to upgrade. But the problem is now fixed.

    Kind regards.