I upgraded my form but it is still disabled.

  • Profile Image
    Asked on May 22, 2014 at 08:44 PM

    hi, i upgraded my form "https://secure.myjotform.com/jsform/31049306377555" but its still diasbled on my site.


    Your account has been upgraded to Jotform Premium Yearly
    Jotform Support <mailer@fastspring.com>
    8:42 AM (18 hours ago)
    to me
    Congratulations! Your Jotform account has been upgraded to Jotform Premium Yearly:

    If you have any questions, please feel free to contact us.https://www.jotform.com/contact/

    Thank you for choosing Jotform,

    Jotform Team
    Bwalya Chisulo <n027b.chisulo@gmail.com>
    8:53 AM (17 hours ago)
    to jotform
    my form is still unavailable after an upgrade. kindly advise.
    Bwalya Chisulo <n027b.chisulo@gmail.com>
    2:41 AM (4 minutes ago)
    to Emilyjotform
    my form is still disabled even after i upgraded what is the problem? its been over 24 hours



    kindly attend to this

  • Profile Image
    Answered on May 22, 2014 at 10:39 PM

    Please accept our apologies for this inconvenience, there is a glitch that prevent the account to upgrade. But the problem is now fixed.

    Kind regards.