Newsletter feature not functioning - what am I missing?

  • Profile Image
    KathyDuguay
    Asked on August 11, 2011 at 09:57 AM

    Hi there,

    I created a subscribe to my newsletter box for my blog.  I have embedded it onto the blog, and I am okay with the way it appears.  However, when I test it to try to subscribe, it doesn't function - meaning, when you enter an e-mail address and click enter, it does not complete the action.  

    Did I miss something?  Do I have to pay to activate it or something?  Or have I done something wrong?

    I thought that by embedding it, it would work and I could start accepting e-mail subscriptions.  

    Thanks in advance for your help,


    Kathy 

  • Profile Image
    mliz
    Answered on August 11, 2011 at 05:43 PM

    Hi Kathy,

    We are eager to help you with the problem however we need more information
    such as the url of the blog where the form was embeded. In order to take
    a deeper look into the issue we would need to view the code of the blog
    as well as the type of integration you have used.

    Your response is highly appreciated.

    Best Regards,
    Mliz

  • Profile Image
    NeilVicente
    Answered on August 11, 2011 at 06:17 PM

    Hi Kathy,

    Your form must have a submit button before it could work. If you intend to not have one for aesthetic reasons, you can just hide it by using custom CSS:

    .form-submit-button {
        display:none;
    }

    To inject that CSS code to your form:

    1.  Go to Setup & Embed tab
    2.  Click Preferences Form button
    3.  Choose Form Styles tab
    4.  Copy and paste the css code in the Inject Custom CSS textarea

    We hope you find this information useful. If you have anything else to ask, please don't hesitate to let us know. Thanks!


    Neil