What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Newsletter feature not functioning - what am I missing?

    Asked by KathyDuguay on August 11, 2011 at 09:57 AM

    Hi there,

    I created a subscribe to my newsletter box for my blog.  I have embedded it onto the blog, and I am okay with the way it appears.  However, when I test it to try to subscribe, it doesn't function - meaning, when you enter an e-mail address and click enter, it does not complete the action.  

    Did I miss something?  Do I have to pay to activate it or something?  Or have I done something wrong?

    I thought that by embedding it, it would work and I could start accepting e-mail subscriptions.  

    Thanks in advance for your help,


  • Profile Image
    JotForm Support

    Answered by mliz on August 11, 2011 at 05:43 PM

    Hi Kathy,

    We are eager to help you with the problem however we need more information
    such as the url of the blog where the form was embeded. In order to take
    a deeper look into the issue we would need to view the code of the blog
    as well as the type of integration you have used.

    Your response is highly appreciated.

    Best Regards,

  • Profile Image
    JotForm Support

    Answered by NeilVicente on August 11, 2011 at 06:17 PM

    Hi Kathy,

    Your form must have a submit button before it could work. If you intend to not have one for aesthetic reasons, you can just hide it by using custom CSS:

    .form-submit-button {

    To inject that CSS code to your form:

    1.  Go to Setup & Embed tab
    2.  Click Preferences Form button
    3.  Choose Form Styles tab
    4.  Copy and paste the css code in the Inject Custom CSS textarea

    We hope you find this information useful. If you have anything else to ask, please don't hesitate to let us know. Thanks!