What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why does it keep telling me I have a huge form that it cannot load.

    Asked by plazaman on May 22, 2014 at 11:40 PM
    I created an account and then attempted to create a form. It was taking a long time and the message was that the form must be huge etc. Then stopped.
    create a form message create then
  • Profile Image

    Answered by Jim_Rank on May 23, 2014 at 12:20 AM

    Hi Plazaman,

    I have checked your account and could created new form with no problems and also submitted data successfully.

    Is your problems already solved? If not, then I suggest you to -

    -Log out

    -Clear your browser cache

    -then log in again.

    You also may try 'clear the Form cache'. Just simply go to men shape icon >>Account>>Setting>>Clear cache. See the image below-


    Please inform us, If your problem is resolved.

    Thanks !



  • Profile Image

    Answered by devoo35 on June 13, 2014 at 01:36 PM

    I logged in today and there seem to be a number of website issues, which is unusual, not the least of which I cannot edit any of my forms. Like Plazaman, I keep getting an error "Your form must be huge" when in fact it's not. I tried to get into account settings and the page wouldn't load. I tried loading my submission reports, and it wouldn't. Then at one point the account setting icon (avatar) was missing and I couldn't even access my stuff. What's going on?