What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form Count Suddenly Dropped

    Asked by GordonDefense on May 23, 2014 at 01:32 AM

    A couple of days ago, our form counter showed that we had received over 8,200 submissions. Suddenly, a thousand of the submissions just disappeared. We know the count is wrong because all of our forms are saved to DROPBOX, and the count there is higher than the submission count tat is currently showing. Please advise.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 23, 2014 at 02:35 AM

    We had a database replication problem last May 21, but to my knowledge everything should have been restored to normal.

    I take it this is the form that's missing a thousand submissions, so I have submitted a ticket to our developers to have this issue investigated.

    We will update you as soon as we receive a message from them.

    Sorry for the inconvenience and thank you very much for your patience regarding this matter.

  • Profile Image
    Chief Technology Officer

    Answered by eee on May 23, 2014 at 03:12 AM

    Hey Gordon,

    According to our records, you have 8345 submissions in http://form.jotformpro.com/form/41018870321951

    Yesterday, we have recalculated the submission count and new numbers on forms because there was a problem that causing miscalculation on these numbers.

    What is the submission count in your Dropbox ?