Form Count Suddenly Dropped

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    GordonDefense
    Asked on May 23, 2014 at 01:32 AM

    A couple of days ago, our form counter showed that we had received over 8,200 submissions. Suddenly, a thousand of the submissions just disappeared. We know the count is wrong because all of our forms are saved to DROPBOX, and the count there is higher than the submission count tat is currently showing. Please advise.

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    NeilVicente
    Answered on May 23, 2014 at 02:35 AM

    We had a database replication problem last May 21, but to my knowledge everything should have been restored to normal.

    I take it this is the form that's missing a thousand submissions, so I have submitted a ticket to our developers to have this issue investigated.

    We will update you as soon as we receive a message from them.

    Sorry for the inconvenience and thank you very much for your patience regarding this matter.

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    eee
    Answered on May 23, 2014 at 03:12 AM

    Hey Gordon,

    According to our records, you have 8345 submissions in http://form.jotformpro.com/form/41018870321951

    Yesterday, we have recalculated the submission count and new numbers on forms because there was a problem that causing miscalculation on these numbers.

    What is the submission count in your Dropbox ?