What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Please kindly help check why disable my form

    Asked by biquyetlamgiau2014 on May 23, 2014 at 03:21 AM

    Dear Sir/Madam:

     I have recently received your email for reaching the limit of jotform quota and disable my form, but i have checked  there are just  500 subscribers (my quota is 1000). So please check and fix. i do not want to get this kind of email, this is the second time of mistake. If happened again, i will cancel the service.

    Thank you.

    Page URL:
    http://biquyet-lamgiau.com/

    check JotForm email checked
  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 23, 2014 at 04:17 AM

    Hello biquyetlamgiau2014,

    Do you mean to say that you have just received 500 submissions?

    Upon checking your account, I found that you have received 1020 submission this month. Please check the screenshot below:

    Do check and get back to us.

    Thank you!

  • Profile Image

    Answered by biquyetlamgiau2014 on May 23, 2014 at 10:21 AM
    Dear:
    Thank you your email, i wonder your system has any mistake here. I make a
    calculation: 69+363+6+5 = 443 subscribers. If you need, i can download all
    submissions and i sum of for you.
    Please kindly help fix. Thank you.
    [image: Hình ảnh nội tuyến 1]
    2014-05-23 15:17 GMT+07:00 JotForm Support Forum :
    ...
  • Profile Image

    Answered by BryanPaulo on May 23, 2014 at 12:59 PM

    Hi,

    Thank you for your clarification. I've checked your account further and I agree to the numbers you mentioned above. We do apologize for the inconvenience. We had a data replication issue recently and that what's most likely caused it. I have now reactivated your account. You should now be able to access your forms.

    In the mean time, I will open a ticket for you and will report this to our developers to have them take a look at the counter. We will notify you through this thread once issue is fixed. Please do understand that I cannot give you definite timeframe at the moment.

    Again, please accept our apology.

  • Profile Image
    JotForm Founder

    Answered by aytekin on May 23, 2014 at 03:59 PM

    Sorry about the problem. I have now reset your counts.