- biquyetlamgiau2014Asked on May 23, 2014 at 03:21 AM
I have recently received your email for reaching the limit of jotform quota and disable my form, but i have checked there are just 500 subscribers (my quota is 1000). So please check and fix. i do not want to get this kind of email, this is the second time of mistake. If happened again, i will cancel the service.
Thank you.Page URL:
- JotForm Supportashwin_dAnswered on May 23, 2014 at 04:17 AM
Do you mean to say that you have just received 500 submissions?
Upon checking your account, I found that you have received 1020 submission this month. Please check the screenshot below:
Do check and get back to us.
- biquyetlamgiau2014Answered on May 23, 2014 at 10:21 AMDear:
Thank you your email, i wonder your system has any mistake here. I make a
calculation: 69+363+6+5 = 443 subscribers. If you need, i can download all
submissions and i sum of for you.
Please kindly help fix. Thank you.
[image: Hình ảnh nội tuyến 1]
2014-05-23 15:17 GMT+07:00 JotForm Support Forum :
- BryanPauloAnswered on May 23, 2014 at 12:59 PM
Thank you for your clarification. I've checked your account further and I agree to the numbers you mentioned above. We do apologize for the inconvenience. We had a data replication issue recently and that what's most likely caused it. I have now reactivated your account. You should now be able to access your forms.
In the mean time, I will open a ticket for you and will report this to our developers to have them take a look at the counter. We will notify you through this thread once issue is fixed. Please do understand that I cannot give you definite timeframe at the moment.
Again, please accept our apology.
- JotForm FounderaytekinAnswered on May 23, 2014 at 03:59 PM
Sorry about the problem. I have now reset your counts.