What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Missing submissions. Counter shows 17 submitted data but only shows 10 in submissions page.

    Asked by Ezequiel on May 23, 2014 at 03:37 AM

    Hola

     

    Hoy entre a mis formularios y aparecian 3 nuevas, pero al momento de entrar a envíos, ya no aparecian y en el detalle de mi cuenta sí aparecen como si hubieran llegado tenia 17/100 y no aparecen en los envios

     

    Quisiera saber qué paso

    4

    3
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    JotForm Support

    Answered by ashwin_d on May 23, 2014 at 04:28 AM

    Hola Ezequiel,

    No estoy seguro si he entendido bien su pregunta.

    Traductor Google tampoco fue de mucha ayuda. ¿Quiere decir que usted no es capaz de encontrar las 3 presentaciones que ha recibido hoy? Por favor confirmar si eso es lo que quieres decir y vamos a informar de ello a nuestro equipo de back-end.

    Vamos a esperar por su respuesta.

    ¡Gracias!

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    Answered by FemSQ2014 on May 23, 2014 at 04:51 AM

    Sorry, I thought your support will be on spanish too.

    I miss submissions, When I login yesterday appeared 3 new, but when I go to check, it isn't there

    Can you look into this for me please?


    My submissions counter register 17/100, but only appear 10

    Plese help me.

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    Answered by jedcadorna on May 23, 2014 at 07:08 AM

    Hello,

    Before we submit this to our backend team for verification I would like to ask if you happen receive those notification in your email then it doesn't show in your submissions page?

    Can you send us which submissions didn't appear in your form so it would be easier to track. 

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    Answered by FemSQ2014 on May 23, 2014 at 10:31 AM

    Hello

    Sorry but I just activated email notifications, misssing sumbmissions are last 5.

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    Answered by Carina on May 23, 2014 at 01:19 PM

    I checked your account and it states 19/100 submissions used, but under the form only shows 10 submissions:

    I forwarded this to our developers so they can look better into this issue. They will contact you via this thread once they have an update on this.

    Let us know if further support is needed.

    Thank you

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    Answered by Ezequiel on May 24, 2014 at 04:29 AM

    Hi!

    thank you, I deleted 4 submissions because I was testing on my web site, bus still left other 5 please help me, that information is really important.

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    JotForm Support

    Answered by jonathan on May 24, 2014 at 08:05 AM

    Hi,

    The issue was already reported and assigned to our support developers. We will notify you on this thread as soon as we have updates on the status of the reported missing submissions.

    Thank you.

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    Answered by FemSQ2014 on May 25, 2014 at 02:05 AM

    hello I´m Ezequiel  

    Do you have news?

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    Answered by BryanPaulo on May 25, 2014 at 10:29 AM

    Unfortunately, we cannot give you timefriame for this. our developer will notify you on this thread once they fixed the issue.

    Meanwhile, can you tell us when the problem started? There was a data replication issue recently where the submission counter does not match the actual number of submissions. I wonder if you are one of those affected.

    Please standby for updates. We do apologize for the delay.

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    Chief Technology Officer

    Answered by eee on May 27, 2014 at 10:32 AM

    Hey,

    We had a bug last week that causing multiple increment on a single submission.

    We have synced your counts with real data on our database,

    Kindest Regards,

    - Ertugrul.