What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why does my account still show one unread form submission?

    Asked by RJSK on May 23, 2014 at 04:17 AM

    My account still shows that I have one unread form submission, even though I have been through them all.

    I tried to delete all the form submissions for that form type, and is now completely clear, yet it still says there is one unread...






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    JotForm Support

    Answered by ashwin_d on May 23, 2014 at 05:19 AM

    Hello Richard,

    It must be browser caching issue. Please be noted that you can manually mark your submissions as "Read" and here are the steps:

    1. Click on "My Forms" from the top menu.

    2. Select the form which displays the "Unread" submission.

    3. Click on "More" button from the toolbar and then click on "Mark All as Read". Please check the screenshot below:

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

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    Answered by RJSK on May 23, 2014 at 05:59 AM

    Thank you.


    Sorted, I think.