Help locating form

  • Profile Image
    webconstrux
    Asked on August 11, 2011 at 12:51 PM

    Can you tell us where form 11861839291 is coming from? I thought this was under my account (webconstrux) but that form is not in my list. If it would be possible, can you resend the password to the user of the account that has that form? We're trying to edit the form but not sure where it is located. Thank you!

  • Profile Image
    mliz
    Answered on August 11, 2011 at 04:20 PM

    Hi,

    The form is created under a guest account which relies on browser cookies
    to identify the user who made the forms. If you have not cleared cache and
    cookies of the browser used when this form was created you may still access
    it by simply opening the jotform homepage.

    As a workaround if you can no longer access the form and wish to edit it you
    may use the Import feature to duplicate the existing form into your
    registered account.

    Please visit the following article on our user guides for the instructions on how
    to duplicate a form:

    http://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL

    Let us know if you have further questions.

    Regards,
    Mliz