Billing

  • StudioBe
    Asked on May 23, 2014 at 11:52 AM

    Can someone please tell me why my billing say:

    Next Billing Date Cancelled (Downgrade scheduled on May 29th, 2014 )

     

    I dont want to downgrade so how to I renew this? Thanks!


  • Jeanette JotForm Support
    Replied on May 23, 2014 at 2:17 PM

    This is because Paypal failed to renew your bi-yearly subscription. Please log out and log in back again, then go to Pricing page and re-upgrade using a valid payment method.

    Kind regards,