What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Billing

    Asked by StudioBe on May 23, 2014 at 11:52 AM

    Can someone please tell me why my billing say:

    Next Billing Date Cancelled (Downgrade scheduled on May 29th, 2014 )

     

    I dont want to downgrade so how to I renew this? Thanks!


    billing date next cancelled thanks
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 23, 2014 at 02:17 PM

    This is because Paypal failed to renew your bi-yearly subscription. Please log out and log in back again, then go to Pricing page and re-upgrade using a valid payment method.

    Kind regards,