- StudioBeAsked on May 23, 2014 at 11:52 AM
Can someone please tell me why my billing say:
Next Billing Date Cancelled (Downgrade scheduled on May 29th, 2014 )
I dont want to downgrade so how to I renew this? Thanks!
- JotForm Support ManagerJeanetteAnswered on May 23, 2014 at 02:17 PM
This is because Paypal failed to renew your bi-yearly subscription. Please log out and log in back again, then go to Pricing page and re-upgrade using a valid payment method.