Number of submissions still inaccurate

  • Profile Image
    teameffortintl
    Asked on May 23, 2014 at 01:03 PM

    Hello,

    I am still seeing descrepancies regarding actual responses, emails and what is being reported in your reports.

    Please resolve.

     

  • Profile Image
    Mike_T
    Answered on May 23, 2014 at 03:53 PM

    Thank you for contacting us.

    Your form Submissions page is most likely showing correct results. I have downloaded an Excel report and found 250 entries, 227 of them have unique Rep IDs, so other 23 are most probably submitted by users too.

    I have attached a bug report ticket to this thread to see if we can fix the issue with submission counter on the form.

    We will keep you updated via this thread.

  • Profile Image
    eee
    Answered on May 27, 2014 at 10:27 AM

    Hi,

    We have synced your form counts, 

    Sorry for the problem,

    Kindest Regards,

    - Ertugrul.