What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Number of submissions still inaccurate

    Asked by teameffortintl on May 23, 2014 at 01:03 PM

    Hello,

    I am still seeing descrepancies regarding actual responses, emails and what is being reported in your reports.

    Please resolve.

     

    Reports Emails responses hello
  • Profile Image
    JotForm Support

    Answered by Mike_T on May 23, 2014 at 03:53 PM

    Thank you for contacting us.

    Your form Submissions page is most likely showing correct results. I have downloaded an Excel report and found 250 entries, 227 of them have unique Rep IDs, so other 23 are most probably submitted by users too.

    I have attached a bug report ticket to this thread to see if we can fix the issue with submission counter on the form.

    We will keep you updated via this thread.

  • Profile Image
    Chief Technology Officer

    Answered by eee on May 27, 2014 at 10:27 AM

    Hi,

    We have synced your form counts, 

    Sorry for the problem,

    Kindest Regards,

    - Ertugrul.