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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm Trying To Renew Yearly Subscription Without Success

    Asked by richfarina on May 23, 2014 at 01:22 PM

    Hello.  I have been trying to renew my yearly subscription of $90 through your shopping cart at Plimus without success.  I've tried to use the same credit card as I used last year, but it is denied.  I checked with my credit card company and they say everything should be fine and that it on the end of Plimus.

    That said, please advise how I can get this paid.  I tried to contact Plimus, but received no response.

    Here is the message I received:

    Dear Richard Farina,
    Unfortunately, we were not able to process your payment for the following reason:
    Recurring charge: Recurring charge: Premium Yearly Subscription
    Amount:               90.00 (inclusive of all applicable taxes, VAT, etc.)
    Authorization has failed for this transaction. Please try again or contact your bank for assistance

    In order to resume your payments, please provide us an alternative payment method by logging into your account and adding a new payment method:

    Username: 1369243866438
    Original reference number: 71712330
    Account number: 47126842


    Richard Farina

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    JotForm Support Manager

    Answered by Jeanette on May 23, 2014 at 02:30 PM

    Hello Richard

    We have switched to FastSpring, even though we keep Plimus for our long time customers.

    I have canceled that failed subscription and had set the account back to free. Please make sure you have opened a fresh session with your account credentials (make log out/log in) and that you go to Pricing page to re-upgrade.

    Kind regards.