Having trouble removing Paypal shipping charge; question about downgrading to free

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    Asked on August 11, 2011 at 02:59 PM

    I'm almost ready to launch but have a glitch that needs to be solved first.

    Maison Clobert is my user name. I'm using the form to sell tickets and merchandise before the CD release concert.

    Reading the forum, instructions say if address is not required, Paypal shipping charge won't be added. That's fine for the will-hold tickets. But I do require an address on the form to send CDs. In my test, $5 was added for single CD, but when the total was $100 the shipping cost went to $7. I would prefer to build the shipping cost into my own line item and have NO Paypal-added shipping costs. Is there a way to stop it from doing so on its own and at its own rates? 

    Second question: I expect (and hope) to have more than 10 payments this month. If I upgrade now, can I "downgrade" to the free account after my concert is over Sep 12? I'll want to keep a merchandise order form up on my site but don't expect it to generate 10 sales a month after the concert. (Oh yeah, we can wish!)

    My email is clobert@sbcglobal.net


    Claudia Hommel







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    Answered on August 11, 2011 at 09:38 PM

    Hi Claudia,

    Thank you for your message and we apologize for the inconvenience you're experiencing right now.

    With regards to the Shipping Charges that are being added by your Paypal checkout page, you can configure when Paypal should charge a shipping charge depending on some conditions. You may find this article from Paypal helpful:


    As for downgrading your JotForm account, you can do so anytime you wish. There are no contracts, just remember to choose the Monthly Recurring option when you upgrade. To downgrade, simply click the Cancel button found in your Account Settings Page.

    To upgrade now, please log in to your JotForm account and click here.

    Please let us know if you have any other questions or concerns. Thank you for using JotForm and we hope to help your business grow!