What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Adding multiple order recipients

    Asked by marcomm on May 23, 2014 at 01:57 PM

    Hi,

    I was trying to add multiple recipients for my jot form. I tried adding them according to what is given in the link: http://www.jotform.com/help/39-Send-Notifications-to-Multiple-Recipients.

     

    But it does'nt work. The oder details is still sent to just one email ID of the account.

    How do I fix this?

    Thanks.

    JotForm email www thanks
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 23, 2014 at 04:45 PM

    I was not able to reproduce the problem on my end. I tested this with gmail accounts.

    Please kindly try with gmail or yahoo accounts. If it works, then there is a possibility that your email server provider are rejecting the emails. Please have your hosting provider to whitelist our IP addresses and domains

    Let us know if further help is needed.

  • Profile Image

    Answered by marcomm on May 28, 2014 at 11:46 AM

    Hi, Thank you for your reply. I tested with gmail accounts as well but it still didn't work. 

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 28, 2014 at 12:46 PM

    If you are just getting the tests to socialden@tamuc.edu, that means you are probably using the test button. This will only send the test email to the default email address in your account, which is that one.

    To really test a form, you must fill it and submit it.

  • Profile Image

    Answered by marcomm on May 28, 2014 at 03:15 PM

    Thank you. It worked.