What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    free account 10 Receive Payments

    Asked by tizanmi on May 23, 2014 at 05:08 PM

    Hi i'm on the free account 10 Receive Payments, it won't restart my monthly submission. i understand that my limit is 10 monthly, after the month reach, it adds up. i thought it would start over from zero, it doesn't do that. it continues.  

    Page URL:
    haitifrance.com

  • Profile Image

    Answered by bob on May 23, 2014 at 06:50 PM

    Sorry for the inconvenience you have been facing.

    I'd like to inform you that Free account is entitled to receive 100 non secure, 10 SSL / secure and 10 payment submissions. If any of these limits are reached, your forms will get disableed and your users will not be able to submit your forms.

    You just have to wait for the first day of the following monthuntil it resets the counter. For instance,  the next reset will be on 06/01/2014.


    If you don't like to wait, you can upgrade your account to our Premium and Professional Plans anytime you wish.

    Please get back to us if you need further assistance.

    Thank You.