What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Chrome future updates make sure the Sigplus widget is up-to-date

    Asked by RogerYelvington01 on May 23, 2014 at 05:55 PM
    When Chrome comes out with future updates - how will I make sure the widget is up-to-date at all times, so I don't have any downtime on my forms?
    sigplus topaz signature pad external device
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    JotForm Support

    Answered by jonathan on May 23, 2014 at 07:39 PM

    Hi,

    There is no way for us to know when or how the Google Chrome will have update/s on their end.

    In this case, I think the correct step is to notify us at once if you encounter related issue/s with regards to Chrome browser.

    We will make sure to take action at once when we see your post.

    As an assurance, I also would like to tell you that our developers are constantly updating and checking the widgets to make sure they always pass compatiblity with any versions or type of browsers.

    Please inform us if you have further question.

    Thanks!

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    Answered by RogerYelvington01 on May 23, 2014 at 08:36 PM
    As far as this update- is it being worked on, or do I have to start another thread to request the update?Thank you!Roger
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    JotForm Support

    Answered by liyam on May 24, 2014 at 01:07 AM

    Hello Roger,

    While we have noticed and are working on widgets that fail to work correctly using the new Chrome browser, we still welcome bug reports from users. It really helps to have fresh eyes seeing something that we might have missed.  This way also, we make sure to be able to update our users who are using the said widgets once it gets fixed.

    So, feel free also to let us know if you find anything you're using that seem to work incorrectly.

    Thanks and warm regards,

    Liyam

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    JotForm Support

    Answered by TitusN on June 05, 2014 at 05:58 AM

    Hello,

    Thank you for your patience.

    The widget seems to be working as expected with the latest Google Chrome 35 updates.

    Please check and let us know if you experience further difficulty using the signature devices.