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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms are gone

    Asked by NormaLeah on May 23, 2014 at 06:18 PM

    I was having trouble with my account. It appears there were two and you were kind enough to combine them both into one, free account. However, the forms that were on there are GONE. We have a big program on June 3 that people are signing up for and now they can't. I am very distraught as I have to send out a reminder today. 

    Page URL:
    http://www.jotform.us/NormaLeah/Mah_Jong_Registration

    My Forms 3 my account and
  • Profile Image
    JotForm Support

    Answered by BDAVID on May 23, 2014 at 08:17 PM

    When your forms from were moved into one account, were you able to see the forms on the new account(NormaLeah)? Did they disappear once they were being hosted on the new account?

    I checked your NormaLeah account, and there are no forms on it, I am guessing this account is the one where your form were moved to. Did you happen to embed your form in a webpage? If so, please share the URL where the form is embedded. 

    If you happen to have the account username where the form was moved from, it would be good you let us know what it is, so we can check if the form is still there.

  • Profile Image

    Answered by NormaLeahFoundation on May 23, 2014 at 11:11 PM
    The forms should have been moved from NormaLeah foundation to NormaLeah but
    they were not there. I sent the link to the help desk but they haven't
    answered. They were all supposed to be consolidated. Is there a phone
    number I can call to talk someone?
    Sent from my iPhon
    On May 23, 2014, at 7:17 PM, JotForm Support Forum
    wrote:
    New response received
    A new response has been received:
    [image: JotForm]
    Answered by * BDAVID *
    When your forms from were moved into one account, were you able to see the
    forms on the new account(*NormaLeah)*? Did they disappear once they were
    being hosted on the new account?
    I checked your *NormaLeah* account, and there are no forms on it, I am
    guessing this account is the one where your form were moved to. Did you
    happen to embed your form in a webpage? If so, please share the URL where
    the form is embedded.
    If you happen to have the account username where the form was moved from,
    it would be good you let us know what it is, so we can check if the form is
    still there.
    View this thread on JotForm Support
    Forum
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  • Profile Image
    JotForm Support

    Answered by liyam on May 24, 2014 at 01:45 AM

    Hello, I see the forms in NormaLeah account now.  Can you try logging in to that account and confirm with us that you're able to view your list of forms?

    Thanks.

  • Profile Image

    Answered by NormaLeahFoundation on May 25, 2014 at 02:21 PM
    They are all there. Thank you so much!
    On Sat, May 24, 2014 at 12:45 AM, JotForm Support Forum <
    jotform@jotmails.com> wrote:
    ...