What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to log-in

    Asked by Phil Marino  on May 23, 2014 at 11:44 PM

    I was able to login to upgrade to the 2-year plan.  However, I am now unable to login.  It tells me that the email and password do not match and when I put in my email/username to reset the password, it states the following:

    No user with this email address or username has been found.

    I'd really love to get started ASAP.


    Phil Marino

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    JotForm Support

    Answered by liyam on May 24, 2014 at 02:07 AM

    Hello Phil, 

    Do you have any links to the forms that you have so we can identify your username?  Currently, I see a guest account associated to your email address that you entered when posting here at the forum.

    Looking forward to your response.