What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I AM NOT GETTING MY REGISTRATION FORMS FROM MY WEB

    Asked by DELKI on August 11, 2011 at 06:07 PM

    WE ARE CURRENTLY USING YOURREGISTRATION FORMS BUT WE ARE NO LONGERRECEIVING THEM.

    CAN YOU HELP 911

    DELKI@HOUSEOFTHERTS.COM

    WWW.HOUSEOFTHEARTS.COM

     

    718.600.6173

    Page URL:
    WWW.HOUSEOFTHEARTS.COM

  • Profile Image
    JotForm Support

    Answered by NeilVicente on August 11, 2011 at 07:11 PM

    Hi,

    Posting in caps is synonymous to shouting. If it's not too much to ask, can you please avoid doing so? Thanks!

    Moving on to your issue - I checked our mail server logs for messages sent to the recipient e-mail address and this is what I got: 

    Aug 11 13:42:38 yang sendmail[10406]: p7BHgbet010406: to=revival@houseofthearts.com, ctladdr=jotform (1004/1004), delay=00:00:01, xdelay=00:00:01, mailer=relay, pri=35566, relay=[127.0.0.1] [127.0.0.1], dsn=2.0.0, stat=Sent (p7BHgbSw010407 Message accepted for delivery) Aug 11 13:42:38 yang sm-mta[10409]: p7BHgbSw010407: to=<revival@houseofthearts.com>, ctladdr=<jotform@yang.interlogy.com> (1004/1004), delay=00:00:01, xdelay=00:00:00, mailer=esmtp, pri=125756, relay=aspmx.l.google.com. [74.125.93.27], dsn=5.1.1, stat=User unknown

    It appears that the problem lies on your end. "User unknown" means that the e-mail account does not exist. Please contact your hosting account's administrator to find and fix this problem for you.

    Alternatively, you may try using a different e-mail address (such as a Gmail account). Let us know if you're still not receiving the submissions even if using a Gmail address.

    Hope this helps. Thanks!


    Neil