What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why can i not upload images or check my forms?

    Asked by emediagc on May 25, 2014 at 08:43 AM

    Please assist, I need to speak with a developer.
    You have not seen the problem on your end but fees have been paid.
    Please assist. 

  • Profile Image

    Answered by Jim_Rank on May 25, 2014 at 01:04 PM

    Hello emediagc,

    It would be better if you tell us the Form ID or the Website URL where you embedeb the Form.I have checked your account and it's totally fine.You have over 60 Forms and they looks fine too.

    about upload picture,I have checked and thats ok too.

    So I recommended you to please logout and Clear your browser cache then log in again,also clear Form cache(see the picture below)-

    Inform us if that'll resolve your problem.

    Thanks !





  • Profile Image

    Answered by emediagc on May 25, 2014 at 01:24 PM

    Thanks for the response.
    Once I log onto jotform I can not click on or make changes to any form.
    It is not just one i am having problems with.
    Maybe it is something on my end.
    I have followed all instructions.
    Could it be something else besides clearing the cache? 

  • Profile Image

    Answered by Jim_Rank on May 25, 2014 at 01:45 PM

    Hopefully that'll work.By the way,did you try about log out then,clear browser cahce then log in again.Better,if you clear Form cache too.

    I can see your all forms are working fine.For image uploading problem,please provide the Form ID if you having the problem yet.

    Thanks !