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  • Profile Image

    Page Breaks dont work on Firefox

    Asked by FelixM on May 26, 2014 at 04:12 AM

    If I want to go to the next page on our form it doesnt work. The "Weiter" (Next page) Button doesnt react when I click it. It only seems to be a problem on Firefox since it works on other Browsers. Its pretty urgent because at the moment our customers cannot fill out the form in order to buy our product

     

    Looking forward to your help

    Thanks and best,
    Felix Göde

    Page URL:
    http://www.dein-lebenslauf.com/erstellen/

    problem next product fill
  • Profile Image
    JotForm Support

    Answered by jonathan on May 26, 2014 at 08:19 AM

    Hi Felix,

    I was able to reproduced the problem in Firefox browser when using the form in your website http://www.dein-lebenslauf.com/erstellen/ 
    but NOT when using the form's direct URL http://www.jotformpro.com/form/41404780783962

    So, the problem is probably due to script conflict.

    Can you please try re-embedding the form using its iframe embed code instead.

    Use this guide -Getting-the-Form-iFrame-Code

    Make sure to removed first the current existing embedded form before you re-embed using iframe code.

    Hope this help. Inform us if issue remains.

    Thanks!

  • Profile Image

    Answered by FelixM on May 27, 2014 at 04:21 AM
    Hey,
    thanks for your quick reply. It definitely works better now. There is still
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on May 27, 2014 at 07:25 AM

    Hi Felix,

    We received your latest response, but I think it was incomplete as the message seems to be cut off.

    Please click on this link http://www.jotform.com/answers/383052 to reply to us again

    Thanks.

  • Profile Image

    Answered by FelixM on May 27, 2014 at 08:30 AM

    Hey,

    thanks for your quick reply. It definitely works better now.

    There is still one problem though: The form is too long so that I had to close all the sections in order for our user to see the whole form.

    Do you know how to fix an iframe form that is too long?
    Thanks and best,

    Felix

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 27, 2014 at 09:24 AM

    Hello Felix,

    On behalf of my colleague, you are welcome.

    Since your most recent question is not related to the question for which this thread was started, I have created a new thread for you. Your query will be answered in this thread:  http://www.jotform.com/answers/383528

    Thank you!