What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why am I unable to open my forms on my account?

    Asked by emediagc on May 26, 2014 at 04:18 PM

    I have clear cache. (computer & form)
    I have logged out and logged back in.
    Have been asking for assistance, the answer is always clear cache.
    Is there someone I can speak with, or something else I can do to fix this problem?

     

    check my account problem cache clear cache assistance unable to open forms
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    JotForm Support

    Answered by KadeJM on May 26, 2014 at 05:12 PM

    I'm sorry to see this is giving you that sort of issue. I checked this on your account from our end, but I am able to access, view, and open your forms. I've cleared your form cache this time from our end.

    If you are still having this issue than can you please try it in another browser to see if it continues? If so then can you please tell us what browser|browser version you are experiencing this problem in?

    My Test Results in Latest Version of Chrome: