Changing the notification email sender name and email?

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    Asked on August 12, 2011 at 02:47 AM

    Hello, I've recently signed up. This seems like a nice system to save time with development.


    I am creating a form for a client and would like the emails to come from the client's name/emails address and not my account's email. How can I edit these, or add these to my account, to use in the editor?


    Thank you.

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    Answered on August 12, 2011 at 03:02 AM

    Hi there,

    To change the recipient email address of the form please do the following:

    1. Log into your JotForm account and go to My Forms section.
    2. Select the form and click on "Edit".
    3. Click on "Setup & Embed" tab on the form builder toolbar.
    4. Click on "Email Alerts" and select "Notification":

    5. Click on "Reply-To and Recipient Settings" button (third from the right along the bottom)
    6. An envelope will appear. You can view and change the email address in the field highlighted below:
    In addition you may also checkout our user guides for more information on how
    form email works in JotForm.
    Let us know if you have clarifications.

    Best Regards,
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    Answered on August 12, 2011 at 03:57 AM

    I'm sorry, I mean the: 

    Sender Name:
    Sender E-mail

    areas. I would rather that the emails are not appearing to come from jotform.


    Thank you.

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    Answered on August 12, 2011 at 07:11 AM

    Hi Imb500

    In that case, you would need to do the following:

    1. Include two hidden fields (Power Tools menu) in the form: Label the first Client Name and use the Default Value button to populate it with your client's name

    2. Label the other hidden field Client Email and enter the client's email address as its default value

    3. For the sender and recipient details of the Notification 1 email alert, select Client Name and Client Email for the Sender Name and Sender E-mail values respectively

    4. Click "Finish" and save the form

    This works. However, there are a couple of issues about which you should be aware: Since the client's email address would the same as the sender, the email service may identify the message as spam or a phishing attempt, as can be seen in this screenshot of the notification I received when I made a test submission via a form configured in the same fashion. To avoid this, I suggest that you enter an alternative email address as the default value for the "Client Email" field. In other words, what is entered as the "Recipient E-mail" should NOT match the Default Value of the "Client Email" field.

    Please let us know if you need clarification on anything above. Our team will be happy to assist you.


    ~ Wayne