What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I ensure that my account is not disabled without upgrading?

    Asked by bk23 on May 26, 2014 at 10:35 PM

    I received the following email about our account. I change the form that I'm using on our website to not be an "SSL" form, however I still received this notice that our account will be disabled. I'm still deciding whether or not to upgrade, but am not ready to make that decision yet. Can our account remain active if I discontinue using SSL forms for the time being? Thanks.


    Dear bk23,

    You have currently reached the limits of your account. Your forms will be disabled Tuesday at 12pm EST. Free accounts are limited to 10 SSL submissions per month.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:

    Thanks for using JotForm,

    JotForm Team

  • Profile Image
    JotForm Support

    Answered by ashwin_d on May 27, 2014 at 01:44 AM

    Hello bk23,

    You have exceeded the allowed submission limits. This is the reason you have received the warning email. Only 10 SSL submissions are allowed in Free account and you have already received 10 SSL submissions.

    I have manually reset your SSL counter to zero and your account is now active. Please be informed that we can reset the counter only once per account. You should stop using the secure forms urls and secure embed scripts should be replaced by non secure embed scripts.

    Thank you!