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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Geolocation widget not appearing on standalone form

    Asked by Aaardvaark on May 27, 2014 at 05:36 AM

    BUT -  why can 't I see the map when I go to https://secure.jotformpro.com/form/41418303127950  ?

    I can see it when I go to http://canberrabirds.org.au/incidental-record-form/

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    JotForm Support

    Answered by NeilVicente on May 27, 2014 at 05:39 AM

    As I cannot reproduce this problem on my end, I would suggest clearing your browser's cache and restarting your browser.

    If the issue presents itself again, please do inform us so we can conduct further troubleshooting.

    I look forward to hearing from you soon.

    Best

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    Answered by Aaardvaark on May 27, 2014 at 06:24 AM

    I have tried three different browsers with cleared cache and I can never see the map in the widget when I go straight to jotform address.  I have no problems with any browser with the same form at my website address.

    The reason I included it in the other thread was because it is the SAME symptom as that thread, I thought it might help to identify the cause. 

     

    - I can't see the widget map when I look at the form at the jotform address

    - the original complainant can't see the widget map  when looking at the form on our website.

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    JotForm Support

    Answered by NeilVicente on May 27, 2014 at 08:14 AM

    Thank you for your cooperation. I have found out that the problem occurs when the form is viewed or embedded securely.

    The non-secure version poses no issues whatsoever:

    http://www.jotformpro.com/form/41418303127950

    With that said, I have submitted a report ticket to our widgets development team. We will inform you if and when this gets fixed.

    In the meantime, kindly use the non-secure versions of your form when viewing as standalone and when embedding.

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    Answered by MacLuc on May 28, 2014 at 05:46 AM

    The bug has been fixed. Sorry for inconvenience.