Cannot submit form - Stuck at "Please Wait"

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    yalcinarsan
    Asked on May 27, 2014 at 08:57 AM

    Some of our customers (who has fsuccesfully) filled out the form cannot submit the form. The process gets hung up with the "Please Wait" screen.

    Out form is embedded at 

    Please help!..

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    ashwin_d
    Answered on May 27, 2014 at 09:57 AM

    Hello yalcinarsan,

    I did check your web page where you have embedded your form and I am able to replicate the issue you are having. In my case, clicking on the "Giriş" button itself does not do anything.

    I also checked your form with its direct URL and it seems to work as expected. The next button works fine and I was able to submit the form successfully. 

    There seems to be some code conflict between your form script and other script of your web page. Please embed your form with its iFrame embed code and that should solve your problem. The following guide should help you grab the iFrame embed code of your form:  http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!