What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I'm being charged for a FREE ACCOUNT. I signed up and have been charged for a basic account. it's still says free account

    Asked by dkhautisen on May 27, 2014 at 10:44 AM

    Please contact me via email dara@wiggleywalkers.com

    basic account and email
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    JotForm Support

    Answered by KadeJM on May 27, 2014 at 11:39 AM

    Our system shows on our end that you are on a Free Account and have gone over the 10 SSL Submissions monthly allotment for this particular plan. So it has marked you as " Overlimit " until you either upgrade your plan hit the first of the month reset.

    Was it your intention to use secured (ssl) forms? 

    And also, you mentioned you have signed up and charged so did you mean that you purchased a subscriber plan? I could not find any record of this on our end if that is the case. If so then could you please provide us with a Reference Number for your purchase so we can fix it.

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    Answered by dkhautisen on July 14, 2014 at 04:41 PM

     

    06/23/2014
    Hideadditional information for activity type debit cards -9.95CHECKCARD 0622 FS *JOTFORM 877-3278914 CA  RECURRING
     
    Edit Description
     
    activity type debit cards
     
    status type icon cleared
    Cleared.  Select to mark activity type debit cards -9.95 CHECKCARD 0622 FS *JOTFORM 877-3278914 CA  RECURRING as Reconciled
    -9.95  
      Type:Debit cardPurchaser:DARA K KHAUTISEN
     
    Description:CHECKCARD 0622 FS *JOTFORM 877-3278914 CA  RECURRING
     
    Merchant category:Direct Marketing - Other Direct Marketers (not elsewhere classified)
     
    Merchant category code:5969
     
    Expense category:Mail Order/Telephone Order Providers
     
    Print transaction details
  • Profile Image

    Answered by dkhautisen on July 14, 2014 at 04:58 PM

    I have reported this company to the authorities

     

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    JotForm Support

    Answered by KadeJM on July 14, 2014 at 06:15 PM

    I understand how this has frustrated you so I would like to extend to you our most sincerest apologies about this matter. I would like to reassure you that it was not our intention to lose any of this information which was originally unfound per my previous response. Nor was it any intention of ours to do you any harm of the sort. My previous questions were only intended to help rectify this issue is yours while gathering further information to aid with that process.

    Anyhow, I do apologize for not being able to find your information before. I found that this happened because your JotForm Account listed No Invoices since your email address did not match the email address which you had used as separate payment information. So this is what lead to that problem. 

    Additionally, I can also see in a more recent thread of yours here that my colleague was able locate the information which I believe was found after your more recent transaction had occurred. He has also cancelled this per your request. However, since you did not receive Premium Month that was lost due to this unexpected complication we would be more than happy to honor this and extend your cancellation date an extra month if you would like. If so then please let us know.

     

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    JotForm Support

    Answered by KadeJM on July 14, 2014 at 06:30 PM

    Actually, Pardon me but I see and confirm that my colleague had already done this to honor the lost month for your account since we've extended this now until August 15th.

    Anyhow, we will gladly leave your service as premium until that time frame and if you would like I will gladly honor this further with a refund of your most recent charge at your request. Please let us know if this is something you would like for us to follow through with.

    Also, just for the sake of Order Reference Records here is your Two Invoices:

    (1) Junehttps://sites.fastspring.com/interlogy/order/invoice/INT140622-1418-68646B

    (2) May https://sites.fastspring.com/interlogy/order/invoice/INT140522-8402-31149