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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
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upgrade didn't take!Asked by jimray on May 27, 2014 at 01:14 PM
I upgraded my account when I got an e-mail but now it's deactivated! The payment went through but you shut us down. Please reactivate my account!
JotForm Support Manager
I have upgraded your account. This problem happens when people upgrade without opening a fresh session in JotForm. Nevertheless, you are all set.
My upgrade didn't take neither. Same problem, I paid but nothing happens.
username : firstname.lastname@example.org
Please help me.
We understand the importance and urgency of this matter for you. But, please note that one of my colleagues is already taking care of your query in your thread on this URL: http://www.jotform.com/answers/383893
Kindly use that thread to send your future questions related to this topic.