What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    upgrade didn't take!

    Asked by jimray on May 27, 2014 at 01:14 PM

    I upgraded my account when I got an e-mail but now it's deactivated! The payment went through but you shut us down. Please reactivate my account!


    username: jimray@iccbpi.com.


    Page URL:

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on May 27, 2014 at 02:15 PM

    I have upgraded your account. This problem happens when people upgrade without opening a fresh session in JotForm.  Nevertheless, you are all set.

    Kind regards.

  • Profile Image

    Answered by projetdise on May 28, 2014 at 01:35 AM

    My upgrade didn't take neither. Same problem, I paid but nothing happens.

    username : diese.streetart@gmail.com

    Please help me.

  • Profile Image

    Answered by EliezerN on May 28, 2014 at 02:08 AM


    We understand the importance and urgency of this matter for you. But, please note that one of my colleagues is already taking care of your query in your thread on this URL: http://www.jotform.com/answers/383893

    Kindly use that thread to send your future questions related to this topic.