What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Edit existing Email Notification

    Asked by lamccray on May 27, 2014 at 03:39 PM

    Is there a way to edit an existing email notification? Or do you have to create a new notification?

    email notification email create
  • Profile Image

    Answered by Cesar on May 27, 2014 at 04:39 PM

    Yes, you can edit your existing Email Notification, to do so.

    Open up your form on the Form Builder and click on the Email Alert button on the top toolbar.

    This should list the Email Notification and AutoReponse Email you already have created for your form. Click on the one you want to edit. 

    https://shots.jotform.com/cesar/screens/emailalertaccess01.png

    The Email Alert Wizard will open up your Email Notification. You can now edit the Email Alert as neccesary. Click on Finish once you've done the needed changes.

    https://shots.jotform.com/cesar/screens/emailalertaccess02.png

    Do let us know if you need further assistance. Thank you.

  • Profile Image

    Answered by lamccray on May 28, 2014 at 08:51 AM
    When I go to edit the existing alert it does not allow me to open my
    existing alert. It treats it as if I an creating a new email alert.
    *Torri McCray*
    Business Systems Analyst | Information Technology
    University of Michigan Athletic Department | Stephen M. Ross Athletic Campus
    1000 South State Street | Ann Arbor, MI 48109-2201
    MGoBlue.com | Phone: (734) 936-0963 | Fax: (734)
    647-1188
    ...
  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 28, 2014 at 09:39 AM

    @lamccray

    When editing an existing notification, this should be what pops up:

    http://content.screencast.com/users/oreca.nelo/folders/Jing/media/b66504ce-41a3-41f2-8d2e-ede84830d1d4/2014-05-28_2136.png

    Is it not the case on your end? Are you using a computer to edit the form? If so, can you please try clear your browser's cache and restarting it?

  • Profile Image

    Answered by lamccray on May 28, 2014 at 09:51 AM
    I did what you recommended and it did not work.
    When I go to edit an existing email alert, the following pops up:
    [image: Inline image 1]
    *Torri McCray*
    Business Systems Analyst | Information Technology
    University of Michigan Athletic Department | Stephen M. Ross Athletic Campus
    1000 South State Street | Ann Arbor, MI 48109-2201
    MGoBlue.com | Phone: (734) 936-0963 | Fax: (734)
    647-1188
    ...
  • Profile Image
    JotForm Support

    Answered by NeilVicente on May 28, 2014 at 09:55 AM

    Would you mind uploading your screenshot here, and sending the generated file link to us afterwards?

    Also, may I ask which browser you are using to edit your forms?

  • Profile Image

    Answered by lamccray on May 28, 2014 at 10:11 AM
    I am using Chrome. I have uploaded the image as requested.
    *Torri McCray*
    Business Systems Analyst | Information Technology
    University of Michigan Athletic Department | Stephen M. Ross Athletic Campus
    1000 South State Street | Ann Arbor, MI 48109-2201
    MGoBlue.com | Phone: (734) 936-0963 | Fax: (734)
    647-1188
    ...
  • Profile Image
    JotForm Support

    Answered by BDAVID on May 28, 2014 at 10:59 AM

    Hi, the image was not uploaded, please see this guide to add a screenshot in the support forum:

    1. Go to: https://www.jotform.com/help/image_upload.php?naked=true

    2. Click "Choose File" button and choose your image file (should be in JPG or PNG format and not more than 500KB)

    3. Click "Send Image" to upload (you should be able to see the file successfully uploaded in the image section)

    4. Select and Copy the direct file URL from the "Image URL" box

    5. In our forum editor, click the "Insert/Edit Image" button:

    6. Paste link in the "Image URL" box:

    **You should be able to adjust the image dimensions, we advise to set 550 in the first box to fit the image in the forum view.**

    You're done!

  • Profile Image

    Answered by lamccray on May 28, 2014 at 11:31 AM

  • Profile Image

    Answered by EliezerN on May 28, 2014 at 12:51 PM

    Hi,

    Could you please let us know if you are using the Add New Email button after clicking on Email Alerts?

    That is the only way to get the pop up windows you showed in the image. That button is used when you wish to create a new Notifier or Autoresponder. It is not used to edit existing notifiers.

    Please, see this animation to know the steps you have to follow to edit your existing notifier:

    I hope this helps. Please inform us if you need further assistance with this query.

    Thanks

  • Profile Image

    Answered by lamccray on May 28, 2014 at 01:01 PM
    I am not hitting the "add New email" button. I am clicking on an existing
    email alert. Just as I submitted, It prompts me to create a new alert.
    *Torri McCray*
    Business Systems Analyst | Information Technology
    University of Michigan Athletic Department | Stephen M. Ross Athletic Campus
    1000 South State Street | Ann Arbor, MI 48109-2201
    MGoBlue.com | Phone: (734) 936-0963 | Fax: (734)
    647-1188
    ...
  • Profile Image

    Answered by lamccray on May 28, 2014 at 01:51 PM
    Looks to be isolated to Chrome. It works fine in other browsers.
    Thanks!
    *Torri McCray*
    Business Systems Analyst | Information Technology
    University of Michigan Athletic Department | Stephen M. Ross Athletic Campus
    1000 South State Street | Ann Arbor, MI 48109-2201
    MGoBlue.com | Phone: (734) 936-0963 | Fax: (734)
    647-1188
    ...