What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Forms are not coming through

    Asked by SJAtraining on May 27, 2014 at 04:30 PM



    Can you let me know if you are experiencing any issues/delays that would be effecting forms? Our autoresponder has still been sending out, however the notifications have not been sending when we have submissions. This is effecting at least 2 of our forms, 1 for the whole day and 1 for this afternoon. Any suggestions would be appreciated, or if you can advise if they will send once any issues are resolved. thanks!

  • Profile Image

    Answered by Cesar on May 27, 2014 at 05:52 PM

    At this time, we have no outages on our end that should prevent you from receiving your emails.

    Please provide the Form IDs to the forms that have not been receiving your submissions through email. So that we may assist you better.

    Thank you.