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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving form emails

    Asked by dkelner on May 27, 2014 at 04:41 PM
    Emails form emails email alerts
  • Profile Image
    JotForm Support

    Answered by Mike_T on May 27, 2014 at 05:54 PM

    Thank you for contacting us.

    Accroding to our mail logs, your recent test submissions were emailed.

    Can you please check your Spam/Junk folder? Please let us know if you need any further assistance on this.

  • Profile Image

    Answered by dkelner on May 28, 2014 at 10:51 AM

    None of those test's came through and they were not in my spam - I haven't receive any emails from jotform since 4/24 - I've never had this problem before -
    The only email that came through was the one titled: (TEST) New Submission: {form_title}
    and looked like:
    Question Answer
    First Name: {firstName}
    Last Name: {lastName}
    Phone: {phone}
    E-mail: {email}
    What products are you interested in? {whatProducts}
    Type of Event: {typeOf}
    Event Date: {eventDate}
    Projected Mailing Date: {projectedMailing}
    Envelopes: {envelopes}
    Envelope Color: {envelopeColor}
    Ink Color Requested: {inkColor}
    Font Name Requested (if known): {fontName}
    Quantity to be Addressed: {quantityTo}
    Number of Envelopes Ordered: {numberOf}
    How did you Hear about us? {howDid}
    Additonal Questions: {additonalQuestions}


    Thanks for trying to figure this out -
    Thanks,
    Debbie
    --
    Debbie Kelner
    The Calligraphy Cafe
    732-254-5516 home office
    732-518-5021 fax
    www.calligraphycafe.com
    Hours by appointment
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Envelope Addressing~Direction Cards~Place Cards~Menus
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


    ...
  • Profile Image

    Answered by Jim_Rank on May 28, 2014 at 12:10 PM

    Hello Sir,

    Did you changed the Sender E-mail setup on 4/24? I just checked your Forms,Email notifications Setup and got that you didn't select Sender Email but it's important to get notifications to the email.Please see the following picture-


    So I recommended you to kindly make the sender Email to noreply@jotform.com

    For more details please see the link-

    https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope that'll resolved your problems.

    and also add jotMails ID addresses to your email provider whitelists.See the link below-

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    For any further assistance,please get back to us.

    Thanks!

  • Profile Image

    Answered by dkelner on May 28, 2014 at 03:01 PM

    I don't think I've logged in for a while so I don't think I made that change but I did what you suggested and will see if it works -
    Thanks,
    Debbie

    --
    Debbie Kelner
    The Calligraphy Cafe
    732-254-5516 home office
    732-518-5021 fax
    www.calligraphycafe.com
    Hours by appointment
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Envelope Addressing~Direction Cards~Place Cards~Menus
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


    ...
  • Profile Image

    Answered by Jim_Rank on May 28, 2014 at 03:14 PM

    Thanks for your patience,Debbie and please inform us if the problem persists.

    Best of luck !