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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can not access my account

    Asked by NMT Marketing on August 12, 2011 at 11:09 AM

    I continually get an "error 116" message everytime I log in. I have tried to change my password several times. Please help!



    I had the full version with many forms and no I beleive I might have two or three accounts due to the inability to log in! 

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    Answered by allanftd on August 12, 2011 at 11:42 AM

    Hi NMT_Marketing,

    I searched our forum and learned that you've been getting this error since months ago. Were you able to perform the instructions provided to you by my colleagues back then? If not, can you please try them and let us know how it goes.

    It may also help that you clear your cookies, browser cache, reset your browser, or use another browser or computer altogether.

    Please update us with the results so thatwe can assist you just in case. Our apologies for the inconvenience.