What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by officeytgk on May 28, 2014 at 02:25 AM

    Hi - I recently revieved an email saying we are over Quota - we recently updated our account last week - can you please let me know what is going on

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    JotForm Support

    Answered by ashwin_d on May 28, 2014 at 03:23 AM

    Hello officeytgk,

    Upon checking your payment details, I found that you have not mentioned your account username while making the subscription payment. That is the reason why your account was not upgraded automatically.

    I have taken care of this and upgraded your account to premium yearly subscription.

    Thank you!