Upgrade

  • officeytgk
    Asked on May 28, 2014 at 2:25 AM

    Hi - I recently revieved an email saying we are over Quota - we recently updated our account last week - can you please let me know what is going on

  • Ashwin JotForm Support
    Replied on May 28, 2014 at 3:23 AM

    Hello officeytgk,

    Upon checking your payment details, I found that you have not mentioned your account username while making the subscription payment. That is the reason why your account was not upgraded automatically.

    I have taken care of this and upgraded your account to premium yearly subscription.

    Thank you!