Upgrade

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    officeytgk
    Asked on May 28, 2014 at 02:25 AM

    Hi - I recently revieved an email saying we are over Quota - we recently updated our account last week - can you please let me know what is going on

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    ashwin_d
    Answered on May 28, 2014 at 03:23 AM

    Hello officeytgk,

    Upon checking your payment details, I found that you have not mentioned your account username while making the subscription payment. That is the reason why your account was not upgraded automatically.

    I have taken care of this and upgraded your account to premium yearly subscription.

    Thank you!