Integrating phone field with Salesforce

  • zoeoakley
    Asked on May 28, 2014 at 5:49 AM

    Hello,

     

    I have integrated my form with Salesforce but for some reason it won't map my phone field. When filling in the mapping fields, if I select Phone then an error message appears saying 'Please add a phone field'.

    Can you help?

     

    thanks

    Zoe

    Jotform Thread 383977 Screenshot
  • jedcadorna
    Replied on May 28, 2014 at 6:50 AM

    Hello,

    Thank you for contacting us.

    I guess your issue mapping to your phone field is already solved? I checked your integration and I can see that phone is already mapped.

    Integrating phone field with Salesforce Image 1 Screenshot 20

    If this issue is still not resolved feel free to reply or you can post your new question/concern on a new thread https://www.jotform.com/contact

  • zoeoakley
    Replied on May 28, 2014 at 6:51 AM

    thanks - yes I figured out what I was doing wrong!

  • jedcadorna
    Replied on May 28, 2014 at 6:55 AM

    No worries, You are welcome. Contact us if you have any issues or questions about Jotform.

  • zoeoakley
    Replied on May 28, 2014 at 7:23 AM

    Hi

    I am having another problem. When I tested my form it worked fine and my lead went into Salesforce. But not I've put it on a live page and it records the submission in jotform, but it's not appearing in Salesforce as a lead. Any ideas?

    thanks

    Zoe