Integrating phone field with Salesforce

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    zoeoakley
    Asked on May 28, 2014 at 05:49 AM

    Hello,

     

    I have integrated my form with Salesforce but for some reason it won't map my phone field. When filling in the mapping fields, if I select Phone then an error message appears saying 'Please add a phone field'.

    Can you help?

     

    thanks

    Zoe

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    jedcadorna
    Answered on May 28, 2014 at 06:50 AM

    Hello,

    Thank you for contacting us.

    I guess your issue mapping to your phone field is already solved? I checked your integration and I can see that phone is already mapped.

    If this issue is still not resolved feel free to reply or you can post your new question/concern on a new thread https://www.jotform.com/contact

  • Profile Image
    zoeoakley
    Answered on May 28, 2014 at 06:51 AM

    thanks - yes I figured out what I was doing wrong!

  • Profile Image
    jedcadorna
    Answered on May 28, 2014 at 06:55 AM

    No worries, You are welcome. Contact us if you have any issues or questions about Jotform.

  • Profile Image
    zoeoakley
    Answered on May 28, 2014 at 07:23 AM

    Hi

    I am having another problem. When I tested my form it worked fine and my lead went into Salesforce. But not I've put it on a live page and it records the submission in jotform, but it's not appearing in Salesforce as a lead. Any ideas?

    thanks

    Zoe