What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms not being sent

    Asked by vermontzen on May 28, 2014 at 08:00 AM


    Every now and again I do not receive a submission from one of the forms. I have taken to checking submissions on JotForm regularly to make sure I have received them all. I can't see any obvious reason why almost all are received and the occasional one is not. It's not going into my junk, trash, or spam filters either.

    Any help you can give me on this would be greatly appreciated.


    Sunyana Graef

    Page URL:

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    JotForm Support

    Answered by NeilVicente on May 28, 2014 at 08:59 AM

    Hello Sunyana,

    The notification for your form does not have a Sender Email specified. Is it intentional?

    I also noticed that you have added vcz@vermontzen.org as one of the sender email choices. Were you using that as the actual sender email prior to you contacting us?